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According to a blog post by Damon Covey, head of product at GoTo, the integration of ChatGPT will help humans write message, respond to queries, and create effective SMS campaigns. In other AI news, the SaaS and remote-work tools platform integrated OpenAI’s ChatGPT into its Customer Engagement and GoTo Resolve products. GoTo Integrated ChatGPT into Customer Engagement and GoTo Resolve Products Google did not announce when its AI would be commercially available, but that updates would be publicly available during 2023 (and beyond, perhaps).

Google’s Generative AI: For Google Workspace, the AI will draft, summarize and reply to emails in Gmail, write and proofread in Docs, auto-generate media in Slides, analyze data in Sheets, create backgrounds and notes in Meet, and enable workflows in Chat.

In related news: Microsoft also laid off its AI Ethics and Society team. In its blog post discussing Copilot, Microsoft did state that it was guided by its AI principles and Responsible AI standard and that Copilot’s large language models (LLMs) are not trained on a company’s tenant data or prompts and that Copilot would inherit all of a given company’s security, compliance, and privacy policies and processes. The company did say Copilot would be integrated into Microsoft 365 and a new experience called Business Chat which appears to span Microsoft’s suite of collaboration tools. Microsoft did not specify when Copilot would be available or how much it would cost.

Microsoft Copilot: Positioned as a companion for (white collar) workers, not a replacement, Microsoft showed Copilot participating in, and creating summaries of, Team meetings party planning analyzing data in Excel and creating a PowerPoint presentation.

Within days of one another, both companies announced the incorporation of AI into their productivity and collaboration solutions. Microsoft, Google Incorporate AI Into Their Productivity and Collaboration Solutions Meanwhile, Zoom is now the official communications platform for Major League Baseball. Patrick’s Day 2023 edition, Microsoft and Google both added AI capabilities to their respective suites of office and collaboration products. Welcome to this week's No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces.