If you pay a monthly or annual subscription fee for Family Zone, you have a Premium subscription. How do I tell if I have a Premium or Insights subscription? If you purchased a Premium subscription and don’t pay for it using either Google Play or the Apple Store, or purchased it through a website, follow the instructions for Web Browser (Portal). If you have a Premium subscription and pay through the Apple Store, follow the instructions for Apple devices.
If you have a Premium subscription and pay through Google Play, follow the instructions for Android devices. If you have an Insights subscription, follow the instructions for the type of device you use to manage your children’s devices ( Android, Apple or Web Browser (Portal). If you don’t do the steps in order, you may be unable to uninstall Family Zone Connect from your children’s devices, or start your new Qustodio subscription. It's easy to cancel your Family Zone account, but it is important to do each of the steps in order without skipping ahead. Instead, follow the setup instructions in our guide to Using the Family Zone Box with Qustodio.
Family Zone Box users who want to use the Box with Qustodio should not cancel their accounts.
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